Writing is a key method of communication in the workplace, and yet it’s one that many people struggle with. The aim of this workshop is to give you the tools and techniques you need to write clear, concise and readable business documents that give your readers a favourable impression of you and your organization.


  • Identify and planning documents
    • Business/organizational requirements,  methods and standards
    • Writing protocols, for internal and external communications
  • Audience and document purpose
    • Understand the intended audience?
    • Identify the purpose of the document
    • Determine the information for inclusion in the document
      Covering key points
    • Conveying accurate information
      How do you want the reader to use these key messages?
  • Format and structure
    • Guidelines for formatting and layout
    • Identify the organization’s preferred document style or layout
  • Drafting and editing
    • Readability
    • Grammar & spelling
    • The plain English approach
    • Writing in an active voice
    • Adopting a positive tone
    • Sentence and paragraph construction
    • Commonly confused words
    • Terminology and jargon
  • Effective email
    • Said you want to get

By the end of the course, participants will be able to:

  • Identify and plan documents for business/organizational requirements
  • Determine audience and purpose
  • Determine format, structure and key points to be covered in the document
  • Develop and check a draft document for readability, grammar, spelling, sentence and paragraph construction
  • Utilize appropriate electronic communication (email) practices and protocol