CHANGE MANAGEMENT

CHANGE MANAGEMENT

This course is designed to equip change managers with the knowledge skills and right mindset in managing change. They will also learn to identify the need for change, and strategize their way to successful change implementation.

  • Fundamentals of Change Management.
    • Basics of change management
    • Understanding levels of change
    • Identifying misconceptions about change
    • Importance of change
    • Understanding the benefits of change
    • Identifying essential areas of change
    • Leading change
    • Promoting successful change
    • Understanding resilience
  • Process of Change
    • Steps of a change process
    • Analyze a situation
    • Understanding the aspects of change
    • Choose an action
    • Implement the action
    • Creating a sense of urgency
    • Motivating employees
    • Preventing failure
    • Monitor the progress
  • Obstacles to Change
    • Resistance
    • Resisting change
    • Understanding negative reactions
    • Easing the tension
    • Complacency
    • Identifying causes of complacency
    • Crisis
    • Reacting to a crisis
    • Preparing for a crisis
  • Managing Change
    • Creativity
    • Encouraging creativity
    • Commitment
    • Developing commitment
    • Communication
    • Communicating during a change
    • Demonstrating support by listening
    • Controlling the grapevine
  • Adapting to Change
    • Truths and misconceptions
    • Identifying truths and misconceptions
    • Understanding the transition process
    • Factors affecting response
    • Understanding response styles
    • The endings phase
    • Understanding the endings phase
    • Managing the endings phase
  • Coping with Uncertainty
    • The exploration phase
    • Understanding the exploration phase
    • Understanding responses
    • Understanding needs
    • Management of the exploration phase
    • Managing uncertainty
  • Moving Forward
    • The new beginnings phase
    • Understanding the new beginnings phase
    • Understanding needs
    • Management of the new beginnings phase
    • Understanding communication guidelines

Upon course completion, participants will be able to;

  • Understand the role of change in organisational success.
  • Develop the skills needed to support innovation and improvement.
  • Develop the planning skills needed to introduce and implement positive change.
  • Use consultative processes to reduce the barriers to change.
  • Analyse and evaluate problems associated with change.
  • Manage the stress associated with change.
  • Monitor the outcomes of change.