Critical Success Factor

Understanding the root of how behaviours are governed by the emotions we sustain regularly, influences the result we achieve daily and ultimately in all areas of endeavor. This training is designed to help participants identify emotional threats before they overpower them and develop the mastery of responses to situations, with the ability to change negative emotions to positive.


  • Personality Distinction
    • EQ Self –Assessment
    • Personality Structure
    • The how of TFA
    • Perception Compass
  • Emotional Intelligence Defined
    • Emotions Framework
    • Emotional Quotient (EQ) versus Intelligence Quotient (IQ)
    • Levels of Emotional Competence
    • Theory-Inevitable Emotions Analysis
    • EQ & Personal Effectiveness
  • The Cornerstones of EI
    • The impact of Self –Awareness
    • Self-Management
    • The impact of Social awareness
    • Relationship Management & Team Performance
  • Empathy: A Critical EI Competency
    • Definition and examples
    • Empathy and active listening
    • Meaning Making
    • Situational Listening

By the end of the course, participants will be able to:

  • Understand the nature of their personality and what triggers their emotional responses or reactions
  • Identify their personal strengths and blind spots through self -assessments
  • Understand the various EI competencies and identify areas for improvement as needed
  • Practice empathy building skills with emphasis on active listening
  • Become aware of Emotional missiles hovering around the work place and become equipped to deal with them.
  • Take control of situations that would otherwise swamp them, and get the best possible outcome
  • Understand other people’s need and communicate with them assertively to achieve the best outcomes