LEADING AND MANAGING UP TRAINING

LEADING AND MANAGING UP TRAINING:

…Strategies for Managing Your Boss/Superiors

This course shows how to manage your reputation and one of your most important work relationships: your rapport with your boss. Discover how to understand your manager’s world, preferences, and lingo; support your boss’s goals; be a help rather than a hindrance; and lead by offering solutions. Plus, learn how to manage particularly difficult types of bosses, such as the boss who’s never available, the mean boss, or the boss who acts better than everyone else.

  • ASSESSING THE SITUATION
    • Strengths in working with the boss
    • Identify areas for improvement
    • Build a strong partnership
    • Clarifying priorities and needs –Theirs and Yours
  • ESTABLISHING RULES AND ROUTINES
    • The importance of establishing routines and systems
    • Last minute assignments
    • Redoing work unnecessarily
    • Tactics for removing nonessential surprises
  • HANDLING THE UNEXPECTED – WHEN THINGS GO WRONG
    • Techniques for effectively packaging bad news
    • Offering solutions
    • Gain the support
    • Get needed resources
  • LISTENING FOR BETTER UNDERSTANDING
    • How to adopt “listening body language,”
    • How and when to ask questions to find out what the boss really wants
    • How to confirm understanding
  • INFLUENCING THE BOSS
    • Flexing your style
    • Tailor your idea to your audience
    • Four steps to winning people over
  • MAKE YOUR BOSS LOOK GOOD—WITHOUT BECOMING A SYCOPHANT
    • Delivering Messages to the Boss and for the Boss
    • Adapting messages to different styles
    • Choosing words that convey messages in the most appropriate way
  • COPING WITH DIFFICULT BOSSES
    • Turn your boss’s weaknesses into opportunities for you to shine by Amy Gallo 20
    • Coping with a Conflict-Averse – Making bad news bearable
    • Avoid Being Micromanaged
    • Keeping Your Cool with Tough Bosses
    • Coping with difficult situations
    • How to Give Your Boss Feedback … without putting your career in jeopardy
  • MANAGING MULTIPLE BOSSES
    • Juggle competing demands
    • Avoid getting caught in the middle
    • Setting Goals
    • Best practices for staying on top of the work
    • When and how to discuss an unmanageable workload with the boss
  • BUILDING A STRONG SUPPORT SYSTEM
    • A Smarter Way to Network
    • Build a strong support system for your next crisis or opportunity

By the end of the course, participants will be able to:

  • Apply techniques to make a good impression – even if it’s not a new boss
  • Assess their current relationships and take concrete actions to make improvements
  • Recognize what managers REALLY want from their staff
  • Effectively surface issues with a boss related to their relationship, status, problems and opportunities
  • Take steps that enhance the image of the boss’ and themselves
  • Manage personality differences that impact manager/staff relationships and effectively cope with “difficult” bosses
  • Manage their own professional success

 

  • Middle-level Managers and;
  • all professionals who are reports directly to decision makers or who desire to gain mastery of managing and influencing their superiors decisions.