MOTIVATION AND DELEGATION SKILLS

This course is designed for all staff that has people reporting to them, exploring key management skills such as motivation, coaching and delegation. Develop your staff into high performing leaders, guiding their teams to achieve their goals and targets.

Delegation is not ‘dumping’ or merely allocating tasks. It is a skill that comparatively few managers/supervisors/team leaders process to a high level. Done well, delegation makes a significant difference to the motivation of the individual and productivity of the team. Good delegation also frees management time to allow pursuit of priority goals. Addressing the skills of motivation and delegation, how to get the best out of people and what approaches will enable participants to increase effort and work to the highest standards.

  • UNDERSTANDING MOTIVATION
    • Defining motivation.
    • Identifying Individual Motivation niche
    • Personalities, Behaviours and Motivation
  • HOW TO MOTIVATE
    • Assessing attitude towards subordinates
    • Good managers versus good leader
    • How to improve communication
    • The importance of creating a ‘no-blame’ culture
    • Co-operation
    • Need to encourage initiative
    • Individual Motivation/Group Motivation
    • Preventing de-motivation
    • Dealing with de-motivated people
    • Effective appraisal techniques
    • Evaluating the aspects of each job
    • Empowering staff
  • UNDERSTANDING DELEGATION
    • Defining delegation
    • Barriers to successful delegation
    • Establish tasks to delegate
    • How to plan a structure with delegation
    • Identify roles that can be delegated
    • Understand accountability
    • Choosing the right person for the right task
    • Learn how to plan and prepare a brief
    • Agreeing a brief in principle with proposed delegates
    • Identify how to brief effectively
  • IMPROVING PERFORMANCE
    • Effective leadership communication network
    • Open Lines of Communication
    • Active listening techniques
    • Emotional Mastery skills
  • PROBLEM SOLVING
    • Dealing with difficult people
    • Managing emotions when solving problems
    • Building positive relationships
    • Settling disagreements between employees
    • Handle difficult or explosive personalities and behaviours
    • Identifying the ‘root cause’ of the problem