OFFICE MANAGEMENT

To manage an office effectively you need to first manage yourself, and then manage your time, tasks, and others in order to achieve maximum success.  This Effective Office Management training course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.

This training course is suitable to anyone who works as office personnel as it will help them become more confident and effective at organizing their work and their office to achieve maximum out-put with minimal stress. Further, this is suitable to a wide range of professional, but will greatly benefit:

  • Administration Assistants
  • Personal Assistants
  • Secretaries
  • Supervisors/Team Leaders
  • Office Managers
  • Any individual working in the office support field
  • Taking Control of your Work Life
    • Understanding and clarifying purpose, vision and mission
    • The secret to working smarter rather than harder
    • Controlling, prioritising and organising your work
    • Streamlining your office systems and getting your paperwork under control
    • Making your office user friendly and efficient
  • Essential Administrative Skills
    • Harnessing the power of the mind – through Mind Mapping Techniques
    • Managing larger projects to meet deadlines
    • Planning skills – using a Gannt chart to chart work progress
    • Problem solving and decision making techniques
    • Decision Making tools
  • Vital Communication Skills
    • Different styles of communication
    • Learning to be more assertive
    • Win-win conflict resolution
    • Understanding and using body language
    • Understanding different personality types and how to deal with them
  • Developing as a Professional
    • Listening skills – seeking to understand before being understood
    • Creating a professional image
    • Leadership skills
    • How to make presentations with confidence and power
    • Learn the essentials of planning a presentation
  • Self-Empowerment and Self-Management
    • Understanding stress and learning coping skills
    • The essential skills of emotional intelligence
    • Using emotional intelligence at work
    • Transforming fear and negativity and reactive-ness
    • Becoming a more proactive, responsible and self-aware person

After completing this training program, participants will:

  • Recognize how to prioritize and cope with multiple tasks
  • Develop the skills necessary to plan, make effective decisions and solve problems, and handle pressure
  • Apply practical techniques to improve communications skills
  • Understand how to manage challenging behaviours
  • Apply assertiveness to be more effective in the workplace